CONDICIONES GENERALES DE COMPRA

Los términos de venta son DPU (entregado en el lugar con descarga), donde el comprador es responsable de pagar los aranceles, impuestos y otros costos aplicables relacionados con el despacho de importación.

CONSUMERS’ TERMS AND CONDITIONS

These Terms and Conditions apply to your purchase on our Website and on our Cuokko’s® mobile app, when available (individually and collectively, the “Website”) with INBROOLL INDUSTRIES SL, a company organized and existing under the laws of Spain, with offices at Pol. Ind. La Banyeta, ctra. de la Banyeta Nova, 15. 17843 Palol de Revardit, Girona – Spain registered at the Commercial Registry under number ES B55160998.

 

ACCEPTANCE OF THE TERMS AND CONDITIONS AND OTHER TERMS

These Terms and Conditions apply to your purchase on the Website. We also have a Privacy Policy, a Cookies Policy, Website Terms of Use and may have other terms, legal notices and conditions applicable to your purchase on the Website, incorporated herein by reference, and shall, together with the Consumers’ Terms and Conditions be a contractual agreement (“the Terms and Conditions”) between INBROOLL INDUSTRIES SL («us», «we», «our» and any similar expression thereto) and you.

 

You must accept the Terms and Conditions, in full, before purchasing on this Website.

 

BY VISITING OR BY ANY OTHER USE OF THE WEBSITE, YOU AGREE TO HAVE READ, UNDERSTOOD AND ACCEPTED THE TERMS IN FULL.

 

Except as otherwise provided, the Terms and Conditions are subject to change at any time and your continued visit on the Website after any change(s) have been implemented constitutes acceptance by you of such change(s).

If you experience any difficulty in understanding these Terms and Conditions, or if you do not agree with the contents thereof, we request that you contact our Customer Services.

 

SHIPPING

We deliver to your country of residence or the countries with an ecommerce address providing that you have a delivery address in such country.

 

RETURNS

Returning an item is easy: except authorized delivery cost, we will replace or refund any item returned within 28 calendar days of the delivery date.

Rules & Restrictions

To receive credit, make sure to return items within 28 days of receipt.

Just contact Customer Service by email at hola@cuokko.com informing your invoice number.

If an item is returned that does not comply with this Return Policy, we will send the item back to you and not refund you. This includes any items that are returned outside the 28 calendar day returns period.

 

Returns Instructions

Pack the item(s) securely in the original product packaging, if possible. Please include all return paperwork, parts, and accessories. All promotional offers must be returned in their entirety. All returned items are inspected before a refund is made and must be returned in original condition, to ensure applicable credit.

In case of questions, call our Customer Service by email at hola@cuokko.com. Remember to retain your Order invoice with your Order number.

As soon as we have received your return, we will notify you by email and proceed with the return check and validation. Once it has been approved, you can expect your refund to be credited within the next 5 working days. Please note that refund times are dictated by the issuing bank, credit card company or payment. Note that refund process will only start when the product is received at the warehouse; we cannot process a refund if at the same time you have requested a charge back from your credit card company, your bank or your payment provider. This is required to avoid any fraud.

 

Damages or faulty products

If you received an item which is damaged or defective upon arrival, you have the right to replacement (or a full or partial refund where replacement is not available) provided you inform us reasonably quickly and within 28 days.

 

Credit Inquiries

You can expect a refund in the same form of payment originally used for purchase. As soon as we proceed with the refund, we will notify you by email. Your refund should appear on your bank statement within 5-10 working days from receipt of the item(s) to the warehouse. Refund times are dictated by the issuing bank, credit card or payment provider and are outside our control. Please consult your bank for more information.

If an item is returned that does not comply with this Return Policy, we will send the item back to you and not refund you. This includes any items that are returned outside the 28 calendar day returns period.

 

DELIVERY

Delivery Service & Charges

Our delivery options and charges vary by country and will be detailed on the Help or Shipping sections. We use an insured delivery service and aim to have your order with you within five working days.

 

Rules and restrictions:

Orders are shipped Monday to Friday, excluding bank holidays.

All expedited orders require a correct street address, and ZIP code if applicable.

All orders will also require a signature upon receipt. This process has been put in place to ensure you receive the goods that you have ordered.

 

Where We Deliver

We deliver to the majority of the countries. Please refer to the currier comapny page for more details.

 

Order Processing Time

Most orders begin the order process as soon as your online purchase is completed. Your order will be shipped once your payment is approved and your products are in stock and the receiving address is verified. As soon as your order is dispatched, you will be notified by email. Please note that business days are Monday to Friday, excluding bank holidays.

 

After your order leaves our warehouse, delivery times vary according to the chosen shipping option or the location of your shipping address. To track your order, log into currier company website or refer to your tacking confirmation e-mail containing your tracking number.

 

What happens if you deliver when I’m out?

Please direct contact with the currier company at your country or follow the link of your parcel delivery company.

 

PAYMENT

VISA-MASTERCARD

 

Pricing Policy

All prices shown are exclusive of VAT and also exclusive of delivery costs. From time to time, we may offer prices or additional discounts for purchases made online.

 

Methods of Payment

We accept most major debit and credit cards or bank transfer payments for email orders. We don’t accept cash.

If you are concerned about whether your purchase in our online shop is secure, please be assured that we use systems and software to protect your.

 

Important Information about Payment:

All card holders are subject to validation by both us and the card issuer, to ensure payment security and prevent fraud.

Please note that we reserve the right to contact you for further information, if there is an issue with your payment.

 

Payment Security

• We take security very seriously, so your personal details will be protected. We use the industry standard encryption protocol known as Secure Socket layer (SSL) and other reasonable measures to protect your information from unauthorized use or disclosure. All the confidential data like payment information is encrypted and transmitted through a secure channel using SSL encryption.

• Should any unauthorized charges appear on your credit card or payment provider as a result of shopping with us, you must notify your credit card provider in accordance with its reporting rules and procedures.

• Please note that we never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Cuokko asking you to do so, do not respond and send us an e-mail.

 

Cancellation

After you have clicked ‘Submit Order,’ your order begins to process and you cannot change your order.

If your change your mind, you will need to wait until you receive it, and then return the items that you want to change or return. Please refer to our Returns Section for more information.

Occasionally, orders or parts of an order may be cancelled by our system for various reasons. Possible reasons are:

Item(s) not available.

Difficulty in processing your payment information.

Cannot ship to address provided.

Duplicate order was placed.

Technical issues out of our control.

If your order is cancelled, you will not be billed for any cancelled items and we will not be liable for any cancellation.

Any details you give us are completely confidential, in accordance with our Privacy Policy, Cookie Policy and Website Terms of Use.

 

Forgotten Password

If you have forgotten your password, click on Log in now and then on the ‘Forgotten password’ link and we’ll email you a new one straight away.

 

CONTACT US

By Phone (English only)

Questions or comments?

Please call us at +34 972 241 847

We’re here to help Monday to Friday 9am until 5pm, Central European time zone, subject to availability during bank holidays.

 

By Email

You can send an e-mail any day and we will answer as soon as possible: hola@cuokko.com.

 

Share Feedback

https://www.instagram.com/cuokko/

 

What if you are not fully satisfied with our Services?

In first instance, please contact us via e-mail or phone and we will try to find a solution for you in the most efficient way.

 

Conformity of Products

In addition to our Cuokko’s promise, please note that under European laws you as a consumer are provided with a mandatory guarantee on the goods we sell.

 

Out of Stock

While we make every effort to maintain an ample supply of our stock, some of our most popular products run out very quickly.

If you have more than one item in your order, we will ship you the available products and reimburse you for the non-available ones.

 

Changes to these Terms and Conditions

We have the right to change the terms of these Terms and Conditions. If you order with us please always make sure to review the most updated version.